Toll Free Customer Service – Why do 1000’s of companies across North America trust InContact 247 with their Customer Service? First and foremost, it is our dedication to developing client specific custom solutions that create unmatched customer satisfaction and help retain your most valuable asset… your customers.

InContact24-7 takes great care in understanding your business needs and building a solution that will maximize the level of customer service you provide for your customers. Everything from the agent training to our quality assurance program to custom call center applications, our customer service programs are designed to make our call center a direct extension of your business. The bottom line is that InContact24-7 will exceed your customer’s expectations, building the quality of your brand and your overall level of customer satisfaction.

Order Taking Services - A critical aspect of your direct marketing campaign or online initiative is ability to accept customer orders. When a potential customer has made a decision to purchase, you need to provide multiple support channels for that customer to place an order efficiently, simply and in a friendly environment.

InContact 247 order taking services enable your customers to place an order by simply calling a toll free number-included as a value added service to you. We can handle any call volume and any size of product catalog, from a single product to any large catalog order taking on a 24/7/365 basis.

Direct Response - InContact24-7 delivers 24/7/365 call center services and direct response support for product and service offerings advertised on network and cable television, radio, newspapers, direct mailings, and the Internet. InContact24-7 call center services, routing technology, flexible scheduling systems, and proven trained experience alleviate problems commonly associated with traditional direct marketing campaigns, such as lost sales, untrained call center agents, busy signals, or dropped calls.

Infomercials - InContact24-7 delivers 24/7/365 call center services and direct response support for product and service offerings advertised on network and cable television, radio, newspapers, direct mailings, and the Internet.

Conference & Seminar Registration - Outsource your conference and seminar registration activities to InContact24-7 call center services so you can concentrate on the more important issues of planning your event. Our skilled and experienced call center agents answer your toll-free registration number (included with all InContact24-7 services) with the answer phrase of your definition. Using a sophisticated web-based conference registration system, both our agents AND our clients can view all conference details, including availabilities and prices. In real-time, our agents and clients view the same schedule and availabilities, make or cancel reservations, and provide answers to Frequently Asked Questions. In addition, our online credit card processing options, enable us to process payments in real time.

Virtual Receptionist - Add the benefits of a world class IVR system to your Live Operator messaging service. The IVR can be used to screen callers, gather routine messages, notify you of new messages, etc. Callers meeting your specifications can easily be connected to one of our Live Operator agents for special attention.

Appointment Scheduling - InContact24-7 Appointment Scheduling Services enable your customers to book appointments 24 hours a day, 7 days a week, 365 days a year. Serving businesses such as medical practices, restaurants, beauty salons, hair stylists, hotels, and massage therapists, this solution allows InContact24-7 call center agents AND clients share a common “Appointment Book” over the Internet.

24-Hour Help Desk - InContact24-7 specializes in providing telephone support to online businesses. We have built custom applications that allow our call center agents to effectively navigate your website and instantly find the information they need. With our extensive training, in depth quality assurance, and customizable call center application, InContact24-7 can provide a transparent order taking and exceed customer service support expectations.

Emergency Response – Emergencies can come at any hour of the day. Mission-critical customer issues seem to hit when you’re busiest, or in the middle of the night. Your efficient handling of these calls is crucial to the success of your business. Critical or urgent calls require specific call handling experts and expertise to deliver information fast and accurately.

InContact24-7 call center services are here to help! – Using our innovative systems, InContact 24-7 will collect caller information, address the issue they are experiencing, and get that caller in touch with the correct On-Call representative. Once the caller is connected, messages are forwarded by email, directly to your inbox, pager, or text-enabled mobile phone. Our call center agents record an electronic history of each contact, and keep it available for your reference..

On-Call Schedule Manager – The On-Call Schedule Manager gives you full control over the escalation process our agents are to follow, all through a secure Internet connection. This solution enables you to modify your own On-Call schedule – create, edit, and delete personnel and their availabilities, as you need. With InContact 247 On-Call and emergency response services YOU have Total Control. In addition, our Voice Logger technology digitally records each call in a searchable database, providing you with valuable legal protection, making it easy for you to listen to any call at any time.